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Yup. I agree totally, but if I allowed myself to think there was no hope at all, I think I'd curl up and die !
Trouble is also that not just TV, but our so-called "leaders" and well-known faces seem in the main to have little idea of reality or the fact that rules aply to THEM also. So we have "monkey see - monkey do" everywhere.
I'm still gonna smikle and say "hello", "please" and "thanks" for as long as I can x

I notice the lack of civility when shopping (not just Christmas shopping), most. Employees walk without making eye contact and will run you over if you don't jump out of their way. You would think employers would remind employees that the people shopping in their stores provide their pay checks, and you should at least try not to injure the shoppers in their stores.
I do believe that the media (television, print material, music, etc.), has much responsibility so far as promoting uncivility.
Commercials and cartoons carry guilt, also. I've noticed many commercials use various forms of violence when promoting products (what are they thinking?) and many cartoons are far from being funny.
The scripts (is there such a thing?) of reality showseuncivility toward others and violence.

I should have installed a spell check. Excuse the errors.

The funny thing about how much things have changed is when you're actually really surprised when someone goes out of their way to be nice. I noticed this last weekend when I was shopping and a shoe salesman went above and beyond the call of duty to help me wrangle my wildly running toddler! I was horrified when she pulled three boxes of boots off a shelf, but before I could even pick it up, he quickly ran over and cleaned them up himself -- despite my protests and with a smile. I was stunned!

Your right it is a nice surprise when someone does go out of their way to be nice. (Particularly since I am disabled.) On the otherhand I get very annoyed when the disabled restrooms is ALWAYS being used by those NOT disabled. Has it always been that way? Also another sad note is that this lack of civility has greatly increased since we voted in a bi-racial POTUS.

As far as lack of civility in shops goes, I won't tolerate it. ZERO tolerance. Cashiers at registers who are having a conversation with the person next to 'em, no eye Contact, etc.
Re. conversation, I say: "do you think you could have this conversation after I''m GONE, PLEASE ?"Usually produces required result. I then find a manager, and report the incident and the lack of training and civility.
Lack of eye contact: Usually I say "Are you having a really awful day, or are you really hacked off ?".
Believe it or not, nine times out of ten - or more - they smile, tell you how bad they feel,l or what has just happened to them, and all goes well from there.
Go figger.
But when I am served with a smile and civility I find a manager and report that, too. It goes on their work record, and is an incentive to do well again.

I agree and let management know it if an employee does a good job. I let businesses know I'm unhappy with customer service by shopping where I do get good service, and I do let businesses know if I'm disappointed in their store's service.
You are right - it matters just as much to let them know I am happy with their stores as it does to let them know I am unhappy. Thanks for the reminder.

One more good reason civility is dead.
"The nominees to receive the most prestigious awards in the music industry, the Grammy Awards, were just announced. Among the five nominees for Record of the Year is a song titled "F--- You," with the F-word, of course, spelled out and pronounced."
See: www.dennisprager.com/columns.aspx for complete column

The Grammy Awards thing is way too sad. We have a true "dumbing down" of this nation. To me over use of foul language (yes I use it at timess too) is a sign of a lck of the ability to articulate.